This new board does not share knowledge well at all. It's ludicrous that you've been waiting for an answer for 6 months.
It appears that we are all on our own now.
How will we know the answer?
A lot of questions get answered with "Open a ticket so we can help you". That's all well and good for the original poster, but it means that the rest of us never find out what the resolution was. This must be causing a lot of duplication in the ticket system.
Is there any way that these solutions could be compiled in the newsletter, or something like that?
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